Our Policies
Beautiful experiences begin with clear expectations. Explore our shopping, salon, and Wig Studio policies below.
Shopping & Orders
Returns & Exchanges
For hygiene and product-integrity reasons, personal-care products are generally final sale.
We do not accept returns or exchanges due to changes in preference, including fragrance selection.
If your order arrives damaged, defective, or incorrect, please contact Ramázing Studio within 48 hours of delivery whenever possible. Include your order number and photographs so we can review the concern and determine an appropriate resolution.
This policy does not limit any rights or remedies available under applicable law.
Order Cancellations & Shipping
Ready-to-ship orders are generally prepared for shipment within 1–3 business days, excluding weekends and holidays. Shipping transit times are separate from processing times.
Cancellation requests may be submitted within 24 hours of purchase, provided order processing has not begun. Approved cancellations will receive a full refund, including applicable shipping charges, to the original payment method.
Once an order has shipped, it cannot be canceled.
Made-to-order products and custom orders may have different processing timelines and cancellation terms, which will be communicated before purchase.
If we cannot meet a promised shipping timeframe, we will provide applicable delay notices and cancellation or refund options as required by law.
Local Pickup
Customers selecting local pickup will receive a notification when their order is ready.
Orders must be collected within 14 calendar days of the ready-for-pickup notification.
We may send reminders during this period. If additional time is needed, customers may request an extension before the pickup deadline. Extensions are subject to approval.
Orders not collected by Day 15, without an approved extension, will be canceled and fully refunded to the original payment method, including applicable taxes and charges.
Salon Services
Appointments & Cancellations
Salon appointments are scheduled through our online booking system. Payment is generally due upon completion of the service.
Please provide at least 24 hours' notice when canceling or rescheduling an appointment.
Late cancellations and repeated scheduling issues may affect future booking eligibility. After one no-show, a deposit may be required for future appointments. Any deposit amount and terms will be disclosed before booking.
We understand that emergencies happen and will review exceptional circumstances individually.
Arrival & Hair Preparation
Please arrive on time for your scheduled appointment. A 15-minute grace period is provided for late arrivals. Arriving more than 15 minutes late may require your service to be adjusted, rescheduled, or canceled.
Clients should arrive with clean, thoroughly detangled hair unless shampooing or preparation is included in the booked service. Certain styles may also require hair to be stretched or blow-dried in advance, as noted in the service description.
Additional preparation or changes to the requested service may affect appointment duration and pricing. Any additional charges will be discussed and approved before the extra work begins.
Service Satisfaction & Refunds
At Ramázing Studio, we take pride in our work and want every client to feel confident in their results.
Please report routine styling concerns within 24 hours of your appointment. Concerns related to workmanship will be reviewed individually, and appropriate corrective adjustments may be offered.
Completed salon services are generally nonrefundable due to the time, labor, and products involved. Changes in personal preference after a service is completed may require a new appointment and additional charges.
Chemical services may require consultations, hair assessments, or preliminary testing. Ramázing Studio may modify, postpone, or decline a service when necessary to protect hair and scalp integrity.
Safety-related concerns may be reported outside the 24-hour window. Nothing in this policy limits rights or remedies available under applicable law.
Wig Studio
Ready-to-Wear Wigs
For hygiene and product-integrity reasons, all ready-to-wear wig purchases are generally final sale.
Returns or exchanges are not accepted due to changes in preference, including color, length, fit, or styling.
Please review product descriptions, photographs, and specifications carefully before purchasing.
If your wig arrives damaged, defective, or incorrect, please contact Ramázing Studio within 48 hours of delivery whenever possible, including your order number and photographs.
Verified concerns will be reviewed for an appropriate resolution. This policy does not limit any rights or remedies available under applicable law.
Custom Wig Deposits & Cancellations
Each custom wig order requires a personalized deposit based on the cost of hair, lace, and other materials needed to complete the approved design. The deposit is applied toward the total order price.
Before Materials Are Purchased
If an order is canceled before materials have been purchased or construction has begun, any refundable deposit amount will be returned in accordance with the agreed terms and applicable law.
After Materials Are Purchased
Once materials have been purchased specifically for an approved custom order, the associated material costs may become nonrefundable, as disclosed and agreed upon before payment.
If the customer cancels before construction begins, they may choose to receive the unused, customer-funded hair and lace materials purchased for their order, subject to availability and the agreed cancellation terms.
Customers may arrange pickup or request shipping at their own expense. Shipping charges must be paid before shipment.
After Construction Begins
Cancellation eligibility and any refund will depend on the work completed, materials used, the agreed order terms, and applicable law.
Order Completion
The remaining balance must be paid before the completed custom wig is released for pickup or shipment.
If Ramázing Studio is unable to fulfill an approved order, applicable refund rights will be honored. Materials will not be substituted for a required monetary refund without the customer's agreement.
Wig Services & Drop-Offs
Wigs submitted for rehabilitation, maintenance, or customization will be assessed before additional services are performed.
Any recommended services and associated charges will be communicated for customer approval. Payment is required before the approved work begins.
Customer-Supplied Materials
Hair, lace, and other customer-supplied materials must be inspected and approved before construction. Ramázing Studio is not responsible for pre-existing material defects but will exercise reasonable care when handling customer property.
Pickup Deadlines
Completed wig services must be collected within 14 calendar days of the ready-for-pickup notification.
Wigs declined for service or determined to be unserviceable must be retrieved within 7 calendar days of notification.
A reminder will be provided before the applicable deadline. Customers who need additional time should contact Ramázing Studio before the deadline to discuss available arrangements.
Unclaimed wigs will be handled in accordance with applicable law; expiration of the pickup window does not automatically transfer ownership to Ramázing Studio.
General Information
Customer Communication
Please provide accurate contact information when placing orders, booking appointments, or submitting service requests. Ramázing Studio may contact you regarding purchases, appointments, custom orders, and pickup notifications.
Questions & Concerns
We encourage customers to contact Ramázing Studio directly with questions or concerns so we have an opportunity to investigate and work toward a fair resolution. This does not restrict any rights or remedies available under applicable law.
Privacy
Ramázing Studio respects your privacy and handles customer information responsibly. Please refer to our separate Privacy Policy for more information about how personal information is collected, used, and shared.